Friday, May 28, 2010

I remember very vividly the point in my childhood when I realized nobody used the words "boo boo" and "owie" anymore. I remember absolutely stressing out about what I would say the next time I fell down and hurt myself. what do big kids SAY when they're in pain, anyway? I figured it out pretty quickly... you just have to be more specific. you don't say you have a boo boo, you say you have a paper cut. or you don't have an owie, you fell off the swing set and landed on your butt.

I feel like moments, realizations like this punctuate my existence, and they are the absolute only evidence I have that I am maturing in any quantifiable way. without these little epiphanies, I swear I am still a kindergardener desperately taking mental notes in attempt to lessen my ever-too-numerous social inadequacies.

I am reminded of this, every day, on a constant basis, by guests at my hotel. part of my job is chit-chat, building rapport, getting to know the guest, inquiring about their likes/dislikes/needs/interests so as to become as a better customer service representative. now don't get me wrong, I can do my job and I'm good at it. and most guests who deal with me will say that I was charming and polite, and I smiled courteously when I greeted them and they got an overall sense of well-being from me. but some of my coworkers, gosh, they're just so good at it. they know how to react when a guest says something funny... they know which people will react well to a joke and which will not... they can sense what kind of person they are, what kind of questions they should ask, what they're probably looking for, why they're probably in San Diego. and even if they can't sense all that, they know how to carry on a small talk conversation long enough to find out.

and I honest to god just have no idea how they do it. I WANT to know the guest. I want to help them. I want to build rapport, I want them to like me, I want them to go home after their vacation and tell their friends about the girl at the front desk who was just so delightfully helpful and social. I just don't know how to do it. I lock up when it comes to anything past checking people in and printing them out directions. sure, I can smile and make eye contact and chuckle politely when I know I'm supposed to (they have to sign saying whether or not they have a pet... and inevitably, if there's a spouse/child standing next to them, they'll say "does he count?" hardy harr harr. I get it.) but beyond what is immediately required of me as a front desk agent, I have no idea how to make conversation. I have no idea how to begin talking to this stranger about anything other than their reservation... or on rare occasions, perhaps the weather. and I'm hoping this will be my next big step in becoming a real-life, purse-carrying grown-up: learning how to talk to people.

because it isn't just the hotel. this social defect of mine has begun leaking into even my day-to-day life. all my friends flirt with waiters at restaurants, make small talk with the people next to them in line at barnes and noble, introduce themselves to people at the concession stand at the movie theater... and I just sit there, examining the loose threads on my jeans until it's my turn to order, then go back to my distraction-oriented comfort zone. it's pa-freaking-thetic.

Sunday, May 16, 2010

the two things I have to update everyone on my life:

one, kyle's first day at his new job was today and he loved it. it helps me realize how much I really love him, sometimes... things like hearing him say that, "I love it," literally brought me so much joy that I was beaming the whole way home. his happiness = my happiness.

two, I got nominated for employee of the quarter, company-wide! I probably won't win, since our corporate office probably gets about 50 nominations per cycle, but it's still a certificate in a frame and a $50 american express gift card, and something to write on my resume. I feel like employee-of-the-month type motivation is so lame in a lot of ways--I once heard a comedian refer to it as a good example of how to be a winner and a loser at the same time--but now that it's something I really feel like I earned and am genuinely proud of, its lameness somehow miraculously wore off pretty quickly.

I hesitated about whether to post this, since it only perpetuates the fact that now on entry #4, I still have yet to discuss anything but work and Kyle... but I decided that's a fairly accurate representation of my life. hopefully, soon, I will be writing about all the friendships I'm rekindling and the yoga class I'm joining (that one really is in the works... in the sense that I went on the 24-hour fitness website and looked at times... a week ago...) and all the finals I'm passing with flying colors. you just wait and see.

Friday, May 14, 2010

Gooood afternoon!

Kyle got a new job yesterday! Glory glory hallelujah.

Kyle is my boy, keep up, and he until now worked at the same job that brought us together as coworkers and then as a couple--Cold Stone Creamery. he's been antsy to get out for awhile now, so we have embarked on a number of application-hunting journeys in an effort to free him from his ice cream prison. but the efforts have been, until recently, fruitless. But he got a phone call yesterday--just ONE day after his interview, mind you, they made up their minds about him pretty quickly--and his first day of training is Sunday!

It's at a toy store called Geppetto's, just right around the corner from my hotel. He'll be making more money and working more reasonable hours and get off around the same time of day as I do! I'm stoked.

it seems like the puzzle pieces of my life are slowly, if not deliberately, falling into place. things are starting to make sense in a way they haven't in awhile. now I just need to get back in contact with that flock of people I used to call my friends, and then we'll be in business!

Tuesday, May 11, 2010

promotion-central!

I don't have a lot of time, I basically just came home to shower and change. but while I'm here, in the interest of documenting the monumental events of my life, my promotion is official!

not like it wasn't official before, but it still wasn't put into place, I was still getting paid the same amount, I didn't have an office or my own direct phone extension or hotel email address...

and I guess, now that I'm typing it out, I don't technically have those things yet either. but at least they're in the works. my business cards have been ordered. Susie Wittbrodt, Accounting Manager. I will soon have a new nametag and sooner we will have an employee meeting to make the announcement. it's all just so much more real than it was when they proposed it to me a couple of months ago.

...I can't decide which part is my favorite, but I'm leaning toward my own office. sure, it's the smallest one we have in the back back of everyone else's... sure I barely have room to wheel my chair from one side of it to the other, but it would be MINE. I could put my own pictures on the wall, pick out my own pencil holder from Staples, choose my own color of post-its. I could close the door when I have extra-specially-important business stuff to do.

I reread paragraphs like that and I have no idea why anybody in their right mind would promote me, given that post-its are my main point of excitement. but I'm not complaining!

Saturday, May 8, 2010

here I am!
if there is a god, I hope he's keeping a tally of how many journals/diaries/the like I've kept over the years. it will be question number one when I meet him at the pearly gates.
...that is a total exaggeration. it'll be number four. right after the meaning of life and the cause of all man's suffering and what's the right way to eat a Reese's.
in any case, my journal tally is a high enough a number that I expect only a deity to be able to calculate it. I think my main challenge is change--as a person, mostly. I look at the January version of myself in May and I think, who WAS that? what a poor, naive, ugly, awkward little thing. I'm so much better now. NOW is the time to start over. and then in October I look back again and think, what on earth did I know back then? I better pull out another blank book from the shelf, better log in to another online journal website, better prove to myself that I'm capable of starting anew, that I am better now than I was before, that I am in a constant state of flux and that my quality as a person is on the rise.

and here I go again.

why? because I just got promoted, maybe. because after a brief, exhausting few months of trying to juggle two jobs and school, I finally quit one and got a raise at the other... and because with my new fabulously empty schedule I feel like my social life is starting to blossom for the first time since high school. my relationship status is about as steady as... well, a roller coaster is a pretty fair analogy, if nauseatingly cliche, so maybe I'm itching to chronicle that adventure. maybe it's because I feel like I should be documenting the monumental events in my life because if I don't attach some significance to them--even if it means on a cheap online blog--they'll fly by me like the past couple of years have.

I think that last one probably has a lot of truth to it. when I haven't seen someone in awhile--a family member or friend of my parents', for instance, they always ask the same stream of questions. and who can blame them? what else do you talk about to a college student you only see twice a year? what are you studying, what's your major, what do you want to do with your life, when do you graduate. or some derivative of that chain. and I hate it. I hate those questions so much that I tense up even when I just see their lips starting to form the words. I'm studying English, but no I don't want to be a teacher. my major has nothing really to do with my current career choice (I'm an accountant as of recently, but formerly front desk of a Marriott brand hotel). the last is my least favorite, though. when do I graduate? good question, when I figure it out I'll get back to you.

but tied into that truth is the fact that my college experience has been mostly a blur. and I don't mean that I had one too many keg stands... on the contrary, I think I just did too much. worked too much, did too much homework, spent too little time with my friends while they were still in San Diego, saw my family too seldom... and that gap in my memory scares me. so this will be my attempt to document my life. so that later, when I say my life has been a blur, at least this will provide me with some glasses, be they rose colored or not.
lame metaphor number two, I'm sorry.

I'll get into the specifics later, I hope. for now, my name is Susie. I will be 21 in October (I like saying that better than "I'm 20," since I'm the last birthday of the year in my group of friends). my favorite color is green, I have a boy (although not a boyFRIEND, pay attention) named Kyle. I am, as of this week, being trained as an accountant at the Residence Inn. I love my job, and right now I should get to bed for the sake of getting enough sleep to be able to perform it. I hope that if I read this six months from now, I won't choose to start over.

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